Accessible transport

Discuss the assistance or equipment your journey needs before booking. A note in the form does not confirm that a suitable vehicle is available.

Describe the equipment

Before requesting transport in The Hague, explain which mobility equipment will travel with you. Tell the team whether a wheelchair folds, whether the passenger can transfer to a vehicle seat, or whether remaining in the wheelchair during the journey is necessary. Include the equipment dimensions and any other items that need space, such as a walker, luggage or a spare chair. These details help the team assess the vehicle requirements. A standard taxi or taxi bus should not be assumed to have a ramp, lift or wheelchair restraints. Please wait for confirmation of suitability before making a booking that depends on specific equipment.

Explain the assistance needed

Describe the help the passenger needs when reaching, entering and leaving the vehicle. Let the team know whether a companion will travel and how many passengers and bags need space. Give the exact pickup and destination addresses, including the most practical entrance at each location. Mention steps, a narrow access route, a long distance from the building to the road, or another detail that could affect the meeting point. Explain the assistance you are requesting rather than relying on a short booking note. The team needs to confirm what can be arranged for your particular journey, including any limitations.

Confirm before committing

Contact the team with your travel date, preferred pickup time and requirements before using the booking form. If you are travelling to an appointment, include the time you need to arrive and allow room for boarding and reaching the entrance at your destination. Ask the team to confirm the vehicle, the agreed assistance and the pickup arrangements. For a return journey, check the details for that trip as well. Adding a request to an online booking does not confirm that suitable transport is available. If your equipment, passenger count or assistance needs change, contact the team again so the arrangements can be reviewed.

Discuss the journey before paying

Contact the team before booking to explain boarding assistance, mobility aids and whether the passenger can transfer to a vehicle seat. Include companions, luggage and access at both addresses. A note in the form is a request, not confirmation of suitable equipment.

Confirm equipment and pickup access

Ask the team to confirm the vehicle and assistance required for your journey. Do not assume a ramp, lift or wheelchair restraints are supplied. Share practical transport requirements rather than medical diagnoses; add the agreed arrangements to the booking notes.

Request accessible support

Contact the team with your requirements before using the booking form.

Contact the team

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