Frequently asked questions
Clear answers before you book.
How do I book an airport taxi?
Book your taxi online in advance: enter your pickup address, destination, date, time, passengers and luggage. Choose a vehicle, review the fare and any extras, then complete checkout. Airport routes have fixed fares; custom routes use kilometre-based quotes.
Are prices fixed?
Fixed airport routes have set fares. Custom-route quotes are calculated using distance in kilometres and the selected vehicle. Review the total and any extras before confirming.
What happens if my flight is delayed?
For an airport pickup, provide your flight number when booking. We monitor that flight and wait at no extra cost if it is delayed.
Is luggage included?
Standard luggage is included in your quoted fare. Enter all suitcases, cabin bags and oversized items so we can plan the right vehicle. Contact us about unusual items before booking.
Which airports are served?
You can book airport transfers between The Hague and Schiphol, and routes from The Hague to Rotterdam The Hague Airport, Eindhoven Airport, Brussels Airport, Düsseldorf Airport, Lelystad Airport and Weeze Airport. Select a route in the booking form to check its fare and vehicle options. Contact the team for an arrangement you cannot find.
Can I cancel?
Cancel at least 24 hours before pickup with no cancellation fee. Within 24 hours of pickup, a 30% cancellation fee is deducted from the refund. Exception: if you provided a flight number when booking an airport pickup and that flight is cancelled, cancellation is free and any amount paid is refunded in full, even within 24 hours of pickup. Contact us or raise a support ticket with your booking reference so we can arrange the free cancellation and full refund. For normal cancellations, cancel from your account or contact us.
How can I pay?
You can pay online at checkout via Stripe (card or digital wallet), or choose Pay later to confirm your booking and pay the driver or operator as arranged.
Which vehicles are available?
A Standard taxi carries up to 4 passengers and 3 luggage items together. A taxi bus carries up to 7 passengers and 7 luggage items together. An 8-seater or larger bus is available on request. Contact us before booking about unusual luggage or special equipment.